Return and Exchange Policy

If you must return an item, not due to defect, you must contact us within 30 days of the original purchase date to receive an RMA number and instructions on how to return the item(s). All returns must be new, unopened, unused condition and contain all original parts and components. We will not accept or refund any filters or products that have been damaged, used, or are otherwise incapable of being resold. We also will not accept any return without an RMA number. Packages that arrive without and RMA number cannot be processed and will be discarded.

You must return your product to us within (30) days of receiving your RMA number. For any returns that exceed this thirty-day period, a new RMA must be issued.

Please note, a 25% restocking fee will be charged for all returns. In some special cases the restock fee can be as much as 35%. Customized items that are built to order are non-returnable. We also do not refund shipping on returned items. If you would like to exchange your returned items for a new item, the restocking fee, many times, is waived.

A return can be considered any time after your order has been booked and ordered in from the manufacturer. If you have any questions about the possibility of a restocking fee on an item, please contact us before purchasing, at our contact information below.

Merchandise should be repackaged in its original packaging in order to reduce the risk of damage. Serv-A-Pure is not responsible for the return shipping charges. You are responsible for any lost packages or damages that occur on the return shipment.

Send Returns to:
Serv-A-Pure Company
Attn: RMA# (your RMA #)
6780 Westside Saginaw Rd.
Bay City, MI 48706

We will issue a refund within 2 business days of receiving the returned items that we deem resalable. The complete refund will be the original purchase price, minus the initial shipping costs and less a restocking fee.

For any questions, please call (800) 338-4905, (989) 892-7745 or email [email protected].

Canceled Order Policy

Our goal is to ship all orders within one business day of receiving the order. If you contact us before shipment of your order you may cancel your order for no charge or restocking fee, unless it was custom ordered in from the manufacturer. If your order has already been shipped, you will not be able to cancel your order; however, you may return the order in accordance with our regular return policy.

If you refuse delivery of a shipment, or the shipment is undeliverable because of information being wrongfully supplied, you will be credited for the price of the products ordered minus the shipping charges.

Damaged/Missing Items Policy

Upon the arrival of your order, please inspect all products for damage immediately. You must inform us of any damaged, defective, or missing products within 10 days of delivery. Please call (800) 338-4905, (989) 892-7745 or email us at [email protected] to inform us of any damaged or missing items. If a product is damaged or missing, all boxes and packaging material must be saved for carrier inspection prior to our approval for shipping replacement products.

Special Order Items

Special order items, custom built items, or custom designed items are not returnable.

Warranty Information

To obtain individual product warranty, please contact us at [email protected]

If you have a product purchased from us that you would like evaluated for possible warranty repair or replacement, please contact us first. Return shipping for warranty evaluation is the responsibility of the end user
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