Return and Exchange Policy
If you must return an item, not due to defect, you must contact us
within 30 days of the original purchase date to receive an RMA number
and instructions on how to return the item(s). All returns must be new,
unopened, unused condition and contain all original parts and
components. We will not accept or refund any filters or products that
have been damaged, used, or are otherwise incapable of being resold. We
also will not accept any return without an RMA number. Packages that
arrive without and RMA number cannot be processed and will be discarded.
You must return your product to us within (30) days or receiving your
RMA number. For any returns that exceed this thirty-day period, a new
RMS number must be issued.
Please note, up to a 25% restock fee will be charged for all returns. We also
do not refund shipping on returned items. If you would like to exchange
your returned items for a new item, the restocking fee many times is waived.
Merchandise should be repackaged in its original packaging in order to
reduce the risk of damage. Serv-A-Pure is not responsible for the
return shipping charges. You are responsible for any lost packages or
damages that occur on the return shipment.
Send Returns to:
Attn: Returned Item
1101 Columbus Ave.
Bay City, MI 48708
We will issue a refund within 5 business days of receiving the returned
items that we deem resalable. The complete refund will be the original
purchase price, minus the initial shipping costs and less a retocking fee.
For any questions, please call (800) 338-4905, (989) 892-7745 or email email@example.com.
Cancelled Order Policy
Our goal is to ship all orders within one business day of receiving the
order. If you contact us before shipment of your order you may cancel
you order for no charge or restocking fee. If you order has already
been shipped, you will not be able to cancel your order; however you
may return the order in accordance with our regular return policy.
If you refuse a delivery of a shipment, or the shipment is
undeliverable because of information being wrongfully supplied, you
will be credited for the price of the products ordered minus the
Damaged/Missing Items Policy
Upon the arrival of you order, please inspect all products for damage
immediately. You must inform us of any damaged, defective, or missing
products within 10 days of delivery. Please call (800) 338-4905, (989)
892-7745 or email us at firstname.lastname@example.org
to inform us of any damaged or missing items. If a product is damaged
or missing, all boxes and packaging material must be saved for carrier
inspection prior to our approval for shipping replacement products.
Special Order Items
Special order items or custom designed items are not returnable.