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Return and Exchange Policy

Return and Exchange Policy

If you must return an item, not due to defect, you must contact us within 30 days of the original purchase date to receive an RMA number and instructions on how to return the item(s). All returns must be new, unopened, unused condition and contain all original parts and components. We will not accept or refund any filters or products that have been damaged, used, or are otherwise incapable of being resold. We also will not accept any return without an RMA number. Packages that arrive without and RMA number cannot be processed and will be discarded.

You must return your product to us within (30) days or receiving your RMA number. For any returns that exceed this thirty-day period, a new RMS number must be issued.

Please note, up to a 25% restock fee will be charged for all returns. We also do not refund shipping on returned items. If you would like to exchange your returned items for a new item, the restocking fee many times is waived.

Merchandise should be repackaged in its original packaging in order to reduce the risk of damage. Serv-A-Pure is not responsible for the return shipping charges. You are responsible for any lost packages or damages that occur on the return shipment.

Send Returns to:
Serv-A-Pure Company
Attn: Returned Item
1101 Columbus Ave.
Bay City, MI 48708

We will issue a refund within 5 business days of receiving the returned items that we deem resalable. The complete refund will be the original purchase price, minus the initial shipping costs and less a retocking fee.

For any questions, please call (800) 338-4905, (989) 892-7745 or email info@servapure.com.

Cancelled Order Policy

Our goal is to ship all orders within one business day of receiving the order. If you contact us before shipment of your order you may cancel you order for no charge or restocking fee. If you order has already been shipped, you will not be able to cancel your order; however you may return the order in accordance with our regular return policy.

If you refuse a delivery of a shipment, or the shipment is undeliverable because of information being wrongfully supplied, you will be credited for the price of the products ordered minus the shipping charges.

Damaged/Missing Items Policy


Upon the arrival of you order, please inspect all products for damage immediately. You must inform us of any damaged, defective, or missing products within 10 days of delivery. Please call (800) 338-4905, (989) 892-7745 or email us at info@servapure.com to inform us of any damaged or missing items. If a product is damaged or missing, all boxes and packaging material must be saved for carrier inspection prior to our approval for shipping replacement products.

Special Order Items


Special order items or custom designed items are not returnable.